Delivery and fulfillment policy

The short version #

This document is the fulfillment half of the arrangement: what arrives, and when. The money half is on the billing and subscription page, what is refunded and how to stop is in the refunds and cancellation policy, and the contract that governs all three is the terms of service. Today you pay $1 for the website plus your first month of hosting. After that hosting is $8.99 a month, billed on the same date each month until you cancel, and you can cancel in any month.

What you are buying #

Two separate things, delivered in two different ways, and they get mixed up constantly:

Both prices are in USD. Neither is a deposit on the other, and there is no third charge.

The $1 is the price of the build, not a trial and not a signing fee. What it covers in contract language is section 4 of the terms of service, and what the monthly covers is section 6.

What is delivered, item by item #

For the $1, delivered on go-live day:

• up to ten pages, designed for phones and for desktops, laid out by a person;
• the words on those pages, written by our team from your questionnaire answers;
• photographs, either yours or ones we source and license for use on your site;
• the contact and inquiry forms, wired to your inbox and tested before we publish;
• your domain found and registered in your own name, and pointed at the site;
• an SSL certificate, so the site loads over a secure connection from the first minute;
• a mailbox on your own domain, with the mail records configured for you;
• the site submitted so search engines can find it, and the basic listing details set;
• a login to the dashboard, where you can change any of it yourself;
• a private preview link before any of it is public, and the changes you ask for at that stage.

Delivery of the build is complete when the site answers on your own domain and your dashboard login works. Nothing further is owed for the build after that day, and nothing further is charged for it either.

Accessibility, on your site and on ours

There is no federal regulation telling a private business what its website has to meet. The Department of Justice made a rule in 2024, but it binds state and local government rather than businesses, and it withdrew the rulemaking that would have covered businesses. The courts of appeal have not agreed on when a commercial website is covered by the Americans with Disabilities Act at all. What the market runs on is the standard that settlements, consent decrees and procurement rules keep pointing at, and that is the Web Content Accessibility Guidelines at level AA.

We are not going to wait for a rule. We build every site to WCAG 2.2 Level AA, which is the current version of that standard and which contains everything in the 2.1 version courts treat as the floor. That is a commitment about how we build, and it does not depend on whether a court would hold your website covered.

Every site is checked before it goes live for color contrast, tap target size, headings in a sensible order, text alternatives on every meaningful image, a form that can be completed with a keyboard and announced properly by a screen reader, a visible focus indicator on everything you can reach with a keyboard, and a layout that holds at three widths down to 360 pixels. This site is built to the same standard.

We check, and we do not certify. Nobody can promise a website is free of accessibility barriers, least of all after a year of a customer editing it, and an agency that offers you a certificate or an overlay widget as a guarantee is selling you something that has not worked out well for the businesses that bought it. What we will not do is claim compliance we have not tested for.

If you hit a barrier on this site, or on one we built, email [email protected] with the page and what happened. It is treated as a fault in what we delivered, which means section 13 applies and there is no charge to fix it.

When it is delivered #

1. Day 0, you order and send the brief You pay for the website and your first month of hosting by card through Stripe, then answer the questionnaire and send anything only you have: a logo, photographs, certificates, license numbers, a product list. The seven days start from the day that arrives complete, not from the day you first got in touch.
2. The next business day, we read it A named designer reads the brief. If anything is unclear they write to you, by email, the same day.
3. Days 1 to 5, we build it A designer and a writer work on the site. There is nothing for you to install, approve or configure in this stretch, and no software is sent to you.
4. Around day 5, the private preview The finished site goes on a preview link that only you have. You go through it and tell us what to change. Nothing is public and nothing is indexed.
5. Around day 7, it goes live We make your changes, publish the site at your own domain with the certificate in place and the mailbox working, and email you the dashboard login. This is the day the build is delivered.
6. The hosting carries on Your first month of hosting is paid when you order, together with the $1, and the monthly is taken on that date every month afterwards until you cancel. If you change your mind before go-live, the $1 and that first month both come back in full.

We tell you the date at each step rather than leaving you to guess, and every one of those messages is in writing so you keep the record. If you ordered on the 31st, the monthly is taken on the last day of shorter months, which is set out in section 8 of the terms of service.

What “live in seven days” commits us to #

Precisely what the claim means, so nobody has to interpret it:

We would rather quote a date we can hit than a number that reads well in an advertisement.

Nothing is shipped #

Everything we sell is delivered electronically:

• The website is delivered by being published at your own domain, where anyone with the address can reach it.
• The dashboard login is delivered to the email address on your account.
• The mailbox is delivered by the mail records being set, and works from your own device or in a browser.
• Your receipt and every invoice are delivered by email and kept in the dashboard for you to download.
• Your export, if you ask for one, is delivered as a download link, within two business days.

So there is no shipping address to give us, no shipping fee, no delivery window to be in for, and no customs or duty on anything. If a card issuer or a bank asks you for proof of delivery, the site answering at your domain and the emails confirming each step are what that proof looks like here.

Where we deliver #

We sell to businesses in the United States. Your website, your mailbox and your backups are hosted in the United States, and our team works US business hours, Monday through Friday, on Eastern time.

The site we build is reachable from anywhere in the world, as every website is, and your own customers can be anywhere. That is a different question from who we sell to, and it changes nothing about this policy.

We do not currently take orders from outside the United States. If you are outside it and want a site anyway, write to us and we will tell you up front whether we can do it rather than take the money and find out.

What we will not build or host

There are trades we turn down, and it is fairer to say so here than to have you find out at the questionnaire. Almost every ordinary small business is fine. The ones that are not are adult content, gambling without the license your state requires, regulated financial promotions, and anything needing a license or registration you do not hold. Section 3 of the acceptable use policy is the full list, and it applies to what you publish afterwards as much as to what we build. If you are not sure, one line describing what you sell is enough for us to tell you before you order.

Nothing we sell is exported, since there is nothing physical to export and we sell only inside the United States. If a sanctions list, a court or a regulator prevents us from dealing with someone, we do not deal with them, and we say so rather than going quiet.

If we are late #

If we are going to miss the seventh day, you hear it from us before the seventh day, with the reason and a new date. We do not go quiet and hope you are not counting.

• You can wait for the new date, and most people do.
• You can cancel the build there and then and have the $1 and your first month back in full, however much work we have already done. That right is in section 2 of the refunds and cancellation policy and it is not conditional on us being late.
• Nothing more is charged while we are late. The only payment taken is the website and your first month, and both come back in full if you cancel before the site is live.

If we cannot take the work on at all, we say so and refund everything you have paid. You never owe us anything for a site that never went live.

If we are waiting on you #

We cannot deliver a website about your business without your business in it. If we have asked you for something and heard nothing for 60 days, we email you twice and then close the build.

Closing a build costs you nothing. If the site never went live, the $1 comes back and there is no monthly to stop, because none started. Come back later and we pick it up where it stopped at no extra charge. This is section 5 of the terms of service.

What is delivered every month after that #

From go-live day, and for every day of every month you pay for, we deliver:

• your site on our servers, with a content delivery network in front of it;
• an SSL certificate, issued and replaced before it can expire;
• a firewall, a daily malware scan and the server software patched for you;
• a full backup every night, kept for 30 days on Basic and 90 days on Complete, and put back on request at no charge;
• monitoring that checks the site every minute from several places;
• your mailbox or mailboxes on your own domain, with spam filtering;
• the DNS run for you, and the domain renewal handled while your plan is running;
• the dashboard, so you can change the site yourself whenever you want;
• changes you send us to make, within the allowance on your plan;
• our team on live chat and email, with no charge for an incident or a restore.

What we commit to on uptime, on how fast we answer and on how quickly a backup comes back is set out in the service level document, together with the credit if we miss it. The difference between the two plans is in section 7 of the terms of service.

Delivery of the hosting stops at the end of the last month you have paid for. Nothing is taken after that and nothing is deleted on that day either: the timeline is in section 6 of the refunds and cancellation policy.

Your domain and your mailbox #

The domain is registered with you named as the registrant as soon as the name is agreed, which is normally well before the site itself is finished. From that moment it is legally yours whatever happens to your plan.

The .com is included on the Complete plan at $18.99 a month. On Basic at $8.99 a month the name is registered in your own name and run for you, and the registry’s own annual fee for it, about $12 a year, is billed separately at cost.

A new domain does not always resolve everywhere in the world the same afternoon. Where a name has to move to us from another registrar, or where DNS has to propagate, we tell you the realistic window rather than promising an instant switch, and we schedule the change so your existing site and email do not go dark in the middle of a working day.

The mailbox is delivered at the same time as the site and is ready to send and receive from go-live day. How names are registered and renewed here is on the domain names page, and what the mailbox can do is on the business email page.

What is not included #

Listed here so that nobody discovers it after paying:

• No printed material. No business cards, no signage, no brochures, nothing physical of any kind.
• No advertising spend. We do not run or pay for ads, and the monthly does not include any.
• No guaranteed search ranking. We build the site so it can be found and we set the listings up, but nobody can promise a position on a search engine.
• No legal drafting for your own site. We build the pages a small business needs, and the words in your own terms, privacy policy and refund policy are yours to settle.
• No software licenses of ours. Our editor, dashboard, templates and source code stay ours, which is section 13 of the terms of service. Your content, your images and your data are yours and leave with you.
• No unlimited redesign. Changes are covered on the allowance on your plan. A second website, or a fresh design every other week, is a new build and we say so and quote before doing anything.

If what we delivered is wrong #

Tell us and we fix it. A mistake in what we built, a typo we introduced, a form that does not send, a page that does not load on a phone: none of those are chargeable and most are fixed the same day. You do not need to be on a particular plan and you do not need to argue for it.

If the site is down rather than wrong, the service level document says what we commit to and what credit is due. If you want your money back rather than a fix, the refunds and cancellation policy says what comes back and when. If you want to complain about how any of it was handled, section 21 of the terms of service sets out the route: acknowledged within one business day, answered properly within ten.

Please come to us before going to your bank. A chargeback takes weeks and freezes the account while it runs, which puts your website offline over something we would usually have fixed the same afternoon.

Who is delivering this, and how to reach us #

Who you are buying from

Fumo Media LLC, trading as DEVIQO. We design, write, build and host small business websites in the United States.

Registered entity

Fumo Media LLC, formed in the State of Wyoming. Registered agent Kira Manning. Wyoming filing ID 2024-001553648. Our taxpayer identification number is not published here; we put it on a W-9 for any customer who needs one. The same details appear on every invoice we send.

Email

[email protected], read every business day, first reply the next business day at the latest.

Live chat

On every page of this site. First reply within 15 minutes while it is staffed, Monday through Friday.

Website

https://deviqo.com

Mailing address

Fumo Media LLC, 1910 Thomes Ave., Cheyenne, WY 82001-3527, United States. It is published here, printed on every invoice and included in every marketing email we send, and you never have to ask for it.

Payments

Taken by card through Stripe, in USD. Card details are handled by Stripe and are never stored on our servers.

Every one of those routes leaves you with a written record of what was agreed, which is the point of working the way we do.

Common questions about delivery #

The six things people ask before they order, rather than after.